(Re)envisioning your future: From Surviving to Thriving your business!
Muscles, brains and hearts
How to retain customers in the face of uncertainty (Pendo.io resource blog/product experience)
The 5 essential qualities of a data-driven product manager by Maddy Ward (Pendo.io)
As informative and objective data may be, it’s only as good as the product manager who analyzes it. You can (and should) make collecting data around how your users engage with your product a top priority, but that information won’t solve any problems on its own. No matter how much data you have, its relevance will always depend on what a product manager makes of it.
How to become customer-obsessed (VPD Framework)?
Value Proposition Design, have you heard of it? Maybe someone in your company mentioned it being important? If so, did you act? Let us start by sharing some facts that might catch your interest: Based on studies by HBR and many other surveys, an average of 70% of all Sales Departments does not achieve their target. Only 5-11 % overachieve their objectives. Let that sink in for a minute.
Panic never brought anything good (Infographic)
There is light at the end of the tunnel. Measurements against COVID are slowly being lifted (although there is a long way to go), there is still panic going regarding our economy, and the future prosperity of our businesses. The situation now requires creativity, stamina and agility!
The ABC rule of Customer Culture
From a Me to a We approach! (5-minute read)
5 tips to ensure your program delivers “real” results:
In most journeys we work on we see that alignment based on clear definitions or processes is challenging and sometimes obscure. Different stakes, but also a lack of understanding on what really the definitions are, and how they impact the different functions.
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