Contact Center Optimisation

Make it easy for your customers and prospects to reach you. Make it easy for your contact center team members to identify your customers, understand prior or open cases, and act as business partner to help and serve them through modern channels.

At D-N-A we have vast experience in implementing contact center solutions. With a strong focus on Salesforce.com native integrations, we help you redesign the way you interact with your customers.

How can a contact center solution help you deliver a better customer experience?

NVM is our preferred solution of choice

Do you aim to:

  • Give agents the information they need and customers the experience they deserve with the industry’s #1 rated Salesforce telephony integration
  • Connect customer data with communication channels to inform and improve every customer interaction
  • Preserve the complete history of every interaction through automatic call recording, logging, and storage within Salesforce
  • Deliver a better customer experience and improve first call resolution with IVR self-service options, dynamic call routing, and queued callback
  • Enhance employee experience and productivity through integrated caller id, auto-logging, screen pop, call recording & click-to-dial
  • Source: New Voice Media, A Vonage company

D-N-A has implemented New Voice Media Contact Center Solution as Native Salesforce CTI in 3 markets for Altares. The customer first design ensured that customers were identified based on their phone number and directed to the right teams, hassle free without having to select options in the menue. The solution offers:

  • Skilled based routing
  • Dynamic Routing
  • Omni Channel Features
  • Customer first call flows

Interested in knowing how we can support you with implementing a customer first contact center solution, optimise your sales leads and set up outbound campaigns?

Contact us via the contact form, or even better. Just give us a call on +31 (0)6 42700290. We are here to help you grow through digitalisation and process optimisation.

“I was very lucky to collaborate with D-N-A. We have been working together on major projects with strategic challenges. I was impressed by their ability to listen and understand, their strength in problem solving and negotiation, and also as a trainer and change leaders. Their strong knowledge of Salesforce, business-oriented vision and excellent communication skills are highly appreciated”


Bachir Belbachir, Director Customer operations @ Altares – D&B