DnA - Executive Transformation Network



Master 7 Foundational Lean Behavioral Skills and Define Cultural World-class Metrics

For who is this workshop?

  • Do you see an increase in sick days?
  • Are you your people disconnecting
  • Do you see a decrease in motivation across the organisation?
  • Do your team members still trust the decisions which are being made?

If any of these questions are answered with a yes, then this workshop is a great solution for you!

How will we help your team?

The workshop is divided into 3 modules. During the workshop, the Team will bring them into practice and define the improvement areas and the next steps forward.

  • Module 1: 7 foundational behavioural skills to achieve peak performance at the Work Place (Gemba).
  • Module 2: Key Success Metrics to develop the foundational Culture ¨As Is¨ into desired Culture ¨To Be¨ (Positivity/Negativity) ratio of social interactions.
  • Module 3: The five dysfunctions of a team and how to overcome using a role-playing approach

Upon completing this workshop your team will lead their teams to peak performance at the Work Place (Gemba), it will be able to measure the success. The goal is to continue the transformation both mentally and physically by transforming themselves and their teams

What will you gain upon completion:

  1. Improve Visual control of each area;
  2. Elevate Individual skills;
  3.  Increase Cooperation across functions, 
  4. Reduction of sick days, reintegration cost and increase of productivity and agility
  5. Build a company-wide approach to happiness at work!

This workshop is designed to help your team build the resilience they need and apply Lean methodologies, achieve respect, and progress!


The Workshop

The workshop is divided into 3 modules. During the workshop, the team will bring them into practice and define the improvement area´s and the next steps forward.

Module 1: 7 foundational behavioural skills to achieve peak performance at the Gemba!

Element 1. Go and see for yourself:

See the facts firsthand rather than read reports. Some CEOs may dream about a complete report of all sectors of the business. Japanese Sensei will use a sampling approach rather than an overview attitude. By looking at specific cases at the customers’ or at the workplace, leaders can better understand context and values. Furthermore, the key to sustainable continuous improvement is to get people to agree on the problem before they start arguing about solutions – go and see is a foundational political as well as technical skill.

Element 2. Listen:

Listening means looking out, at the workplace, for the specific obstacles that get in the way of employees doing their job well. Remember that active listening is different from just hearing out an employee. Every second of a person’s life is precious, and listening means very specifically finding out how and why we waste people’s time – leaders should keep their centre and not overreact often killing the messenger.

Element 3. Challenge:

The energy that fuels the continuous improvement engine. Challenging means demanding that visual control should always be more precise and better owned by operators.

Problem-solving is more rigorous and seeking root causes. Process improvement delivers more results and all tasks are customer-oriented. Challenge also means explaining how step-by-step improvements link up with the company’s overall business challenges and objectives to orient the improvement efforts and make everyone feel they contribute to a larger collective project.

Element 4. Support:

Whenever an employee has an initiative, the likely answer from middle-management is likely to be “can’t do that.” Supporting improvement means exactly that – learning to say “go ahead” to people when they come up with new, untested ideas, especially when it goes against the grain of organizational habits. The skill lies in learning to listen and discuss well enough to avoid having to say no. Remember that risk for a senior manager and for a workplace employee looks very different. Show your employees that you are with them.

Element 5. Teaching:

Teaching problem-solving skills. In a knowledge society, employees are often far more expert than their managers at their jobs – they know what to do. Yet, we need to establish a professional conversation about work. The trick is to focus on problem-solving and improvement efforts, which enable us to delve quickly into technical issues even though we don’t always master the ins and outs. Usually, management has a better overview of the scenario at hand.

Element 6. Learn:

As you gain in experience with Gemba walks, you discover that as employees learn, you learn. Leaders have the big picture, but as we all know the map is not the territory. By involving oneself deeply in problem-solving and employee initiatives, leaders discover that their mental maps are not always framed in the right, fit-to-fact manner. As people on the ground

learn, you learn, which is probably the most profound discovery of lean leadership.

Element 7. Teamwork:

The quality of problem-solving is directly linked to the quality of the teamwork. Teamwork means being able to solve problems across functional boundaries – it’s the key to successful process improvement. In order to establish the right grounds for process improvement, leaders must constantly develop teamwork by teaching individuals to work with their colleagues across functional silos (and, yes, this sometimes involves banging heads together before they agree to do so). In order to develop a highperformance team refer to culture building KPIs.

If these steps are followed we will have a better chance to drive results and relationships to the next level. It is time to create a sustainable change process.

Module 2: Tools to Monitor and develop the P/N  (Positivity/Negativity) ratio¡ of social interactions

Many Global Organizations created the CHO role. That stands for Chief Heart Officer. This person is able to sit through meetings enhancing the correct behaviour to foster teamwork in the most productive way. That may sound touchy feeling and non-scientific, however, I can assure you it can be proven using advanced mathematical modules that I had the privilege to study and understand. It may also be simplified in a way that any human can engage and develop a healthy state of mind.

Module 3: The five dysfunctions of a team

The Five Dysfunctions of a Team and how to overcome using role-playing. It´s complimented with team activities to elevate understanding and build out new skills.


Your mentor


Tiago is our Chief Happiness Officer. He is a true believer and evangelist of Happiness in the Workspace. Specialist in Lean Methodology and the Power of Happiness!, combined with his motivation to keep evolving the movement to creating highly sustainable change through the spread of happiness and Lean Management

A short note from Tiago:

Growing people, Empathy, trust Martial artist, Optimist, and Industrial Thinker. I love to connect the dots between People and Process. We are all into the Continuous Development Journey. Let us break the linear approach and start to think non linearly. By the end of the day, growth happens outside of our comfort zones.


  • Founder at Ethos Mindset Group People + Culture = change,
  • Chief Happiness Associate, at Duchain & Associates

Practical information

This workshop is designed to support business leaders Master 7 foundational behavioural skills to achieve peak performance at the Gemba!

  • Time Investment: 8 hours
  • For who: Leadership teams
  • Number of people: 5-8
  • Business Benefits: Increase the peak performance of your team
  • Sustainability Tools: Add 1 hour 1:1 coaching per business leader
  • Delivery: Zoom Meeting
  • Pre Conditions: Every person joining must have a laptop with video activated. The workshop offers besides insights in the principles, practical activities to support the further application of the shared information in practice

Let´s Talk

We offer a 1 hour free of charge consultation to ensure we tailor the program to your organisation’s needs. During this one hour session, we will interview you to ensure we set the right focus on results. Based on this session we will identify too which extend this workshop derives the business benefits set. As with all of DnA solutions we have the power to Co-Create solutions by combining workshops and elements from our other associates.

Schedule time here. Let´s talk!


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Cancellation / Return / Exchange Policy

Cancellation Policy

EU Law prescribes that for all services acquired via our DnA MarketPlace, 14-days no question asked refund is applicable. If you change your mind or made a mistake. You don´t have to worry. We will refund you the amount paid as long as the services have not been delivered!

What happens if I already received the services?

If the services have been delivered by the associate, DnA will mediate a solution and ensure that for both parties there is a satisfactory outcome.  Although DnA is not the ultimate contract partner, be assured that we will do everything we can to ensure that there is a good solution for all involved parties!

Exchange Policy:

Alternatively, we can offer you an alternative service to cover the needs of your organisation. Besides the solutions we have online, our consulting team is able to offer customised solutions to answer any business question you have. We this simple and ensure quick resolution. 

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