Description
COMMUNICATION
TOPIC 3 – Communication masterclass
Communication can make or break a relationship, a career, a change – and in the workplace, we’re often trying to change people’s thoughts, decisions and actions. Friska shares communication best practices from her experiences working around the world with challenging people.
Key takeaways:
- The 5Cs of effective communication
- Persuading difficult stakeholders
- Leveraging influence principles
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