DnA worked with Altares – Dun & Bradstreet on delivering the Post Sales Transformation program in Benelux, UK/IRE markets some time ago. We recorded the project review with David Verheecke, Managing Director at Altares – Dun & Bradstreet.
The program delivered a complete transformation of the end to end delivery process, including updates to Salesforce.com, the implementation of CloudCoach and analytics developed in both Salesforce.com, and more advanced via PowerBi. The biggest complexity in this program was the synchronisation of teams and changing the behaviours within the company in respect to value creation, roles and responsibilities and trust.
Thank you David for explaining the program and the results. We love to work with you in the future and wish you the best!
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